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Shipping & Returns

Shipping

We ship from Germany with DHL GoGreen, Monday to Friday.

Germany:
Free delivery on orders over €200
DHL Standard (1-3 business days) - €5

European Union:
Free delivery on orders over €200
DHL Standard (3-5 business days) - €15

United Kingdom:
Free delivery on orders over £200
DHL Standard (3-5 business days) - £15
UK orders are shipped duties and tax paid. The price at checkout is final.

Switzerland and other non-EU countries:
Free delivery on orders over €200
DHL Standard (3-5 business days) - €15
Local import VAT, customs duties and handling fees are not included. They are collected by your local customs authority.

For any other country, please use our contact form.


Exchanges

If you would like to exchange an item, simply register your exchange through our return portal. After that you can send your return back to us at your own cost. Once we have received and checked the item, we will ship the replacement piece to you free of charge.

Please note that exchanges depend on stock availability at the time of processing. If the requested item is no longer available, we will issue a refund instead.

Returns

Our clothes are made to bring lasting joy.
But if something doesn’t fit, you can return it within 14 days of receiving your order as confirmed by the carrier’s tracking information. The 14-day period begins on the day you receive your package (not on the day you request a return in your Shopify account or the day we approve that request).

All returns must be shipped back to us within this 14-day period. Returns received after this time cannot be refunded to the original form of payment. In such cases, and at our discretion, we may offer store credit or arrange a return shipment back to you at your own cost.
Kindly note that return shipping costs are the responsibility of the customer. Please ensure your return is sufficiently stamped and insured, as we cannot assume liability for lost shipments.

Returned items need to be in their original state with all tags and packaging included. If these requirements are not met, a deduction will be applied to the refund.

You can exercise your statutory right of withdrawal within this period in a simple and informal way - for example by email or via the our return portal.

How to return/exchange your item:
  1. Register your return/exchange through our return portal.
  2. Include the delivery note or the return summary in the parcel - this significantly speeds up the refund process.
  3. Pack the items securely and send them to:
    gúdd. Logistikzentrum
    C/O Langer & Messmer GmbH
    Am Taubenfeld 31A
    69123 Heidelberg
    Germany