Shipping & Returns
Shipping
We currently ship from Germany to Germany, Switzerland, the UK, and the EU. All orders are shipped via DHL GoGreen by default.
If you’d like your order shipped to a different country, please use our contact form and we’ll get back to you.
We ship from Monday to Friday. Shipping within Germany usually takes 2–4 business days, unless otherwise stated. Shipping to other countries may take up to 8 days.
Free shipping on orders over €100 within Germany.
Free shipping on orders over €150 within the EU, Switzerland, and the UK.
Exchanges
Need a different size? No problem.
Exchanges are always free of charge.
Just contact us via the contact form or email – we’ll take care of it as soon as possible.
Returns
Our clothes are made to bring lasting joy.
But if something doesn’t fit, you can return it within 14 days of receiving your order.
You can exercise your statutory right of withdrawal within this period in a simple and informal way – for example by email or via the return process in your customer account.
If you prefer, you can also use our withdrawal form and include it with your return.
Please make sure your return is sufficiently stamped and insured, as we cannot assume liability for lost shipments.
- Register your return in your customer account.
- Include the delivery note or the return summary in the parcel – this significantly speeds up the refund process.
-
Pack the items securely and send them to:
gúdd. Logistikzentrum
C/O Langer & Messmer GmbH
Am Taubenfeld 31A
69123 Heidelberg
Germany